Shift Manager - Hospitality & Tourism

Tapa King Inc. · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 7000000 - 10000000
Are you a passionate and experienced Shift Manager looking to join a dynamic team in the heart of Bali? Tapa King Inc. is seeking a dedicated professional to oversee our front-of-house operations and ensure exceptional guest experiences. If you have a strong background in hospitality and tourism, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front-of-house staff to ensure high levels of guest satisfaction and service quality.,Oversee check-in, check-out, and guest services to maintain a seamless guest experience.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Maintain accurate records of guest information, reservations, and service requests.,Handle guest complaints and concerns professionally and efficiently.,Ensure compliance with health and safety regulations and company policies.,Monitor and report on performance metrics to identify areas for improvement.,Train and develop front-of-house staff to enhance their skills and knowledge.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience in a Shift Manager or similar role in the hospitality industry.,Strong knowledge of front-of-house operations and guest services.,Excellent communication, leadership, and interpersonal skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Fluent in English, both spoken and written.,Bachelor's degree in Hospitality, Tourism, or a related field is preferred but not required.,Experience in managing a team in a high-volume environment is a plus.,Knowledge of local regulations and cultural norms in Bali is beneficial.

🛠️ Keahlian

Team management and leadershipGuest service and customer relationsProblem-solving and conflict resolutionTime management and organizational skillsBasic computer skills (word processingspreadsheet software)Multilingual skills (Indonesian is a plus)
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