Customer Service Acquisition Specialist - Fresh Graduates Welcome

Kickstart your career in a dynamic, fast-paced environment at PT Kanca Sukses Bersama as a Customer Service Acquisition Specialist! This role is perfect for fresh graduates with a minimum D-3 degree in any field, offering a unique opportunity to develop your skills in a supportive and innovative workplace. Located in the heart of Yogyakarta, you'll be at the center of action, helping to acquire and retain customers for our growing business.

As a Customer Service Acquisition Specialist, you'll be responsible for driving customer acquisition through various channels, including inbound and outbound calls, emails, and social media. Your mission is to ensure that our customers have a seamless and satisfying experience from the moment they engage with us. With a team of experienced professionals, you'll have the support and resources you need to thrive in this exciting role.

📋 Tanggung Jawab Pekerjaan

• Conduct inbound and outbound calls to acquire new customers and address customer inquiries.
• Manage and maintain customer databases using CRM software such as Salesforce or HubSpot.
• Create and implement customer acquisition strategies, including email campaigns, social media outreach, and targeted advertising.
• Monitor and analyze customer acquisition metrics to identify trends and areas for improvement.
• Provide exceptional customer service, ensuring that all customer interactions are professional, friendly, and efficient.
• Collaborate with cross-functional teams to ensure that customer acquisition efforts align with overall business goals.
• Stay up-to-date with industry trends and best practices in customer acquisition and service.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum D-3 degree in any field.
• Minimum 1 year of experience in customer service or a related field (fresh graduates with relevant internships or projects are encouraged to apply).
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with social media platforms and digital marketing tools.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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